My Resume


Professional Experience

Technical Writer | GovCIO (August 2021-Current)

VA Network Security and Operations Center (NSOC)

  • Update Knowledge Management SOPs.
  • Provide documentation and evidence for systems going through the Authorization to Operate (ATO) process.
  • Manage document library in SharePoint.

Associate Technical Editor/Writer | Dynamis, Inc. (January 2020-September 2021)

DHS Office of Biometrics and Identity Management (OBIM) (June 2021-August 2021)

  • Wrote and edited SOPs for the Internal Controls Business and Finance Office.

US Mint Manufacturing (June 2020-September 2021)

  • Created a style guide to standardize documents published to US Mint Manufacturing’s document repository.
  • Updated over 150 documents for 4 manufacturing divisions.
  • Remediated all published documents for Section 508 compliance.
  • Managed document library in SharePoint.

Dynamis Corporate Support (May 2020-August 2021)

  • Provided editing and quality assurance support for responses to Government RFPs.

DHS ICE Student and Exchange Visitor Program (SEVP) (January 2020-May 2020)

  • Wrote and edited SOPs for departments within the SEVP.
  • Completed daily, weekly, and monthly report deliverables.
  • Managed document library in SharePoint.

Help Desk Clerk | MBA CSi (June 2015-Janurary 2020)

USPS Research and Engineering HQ

  • Served as the primary point of contact for all administrative and technical support issues for more than 300 employees and contractors in 2 buildings.

Customer Solutions Specialist I | Hobsons (June 2014-June 2015)

  • Provided customer support via email and telephone and assisted Tier 2 support as needed. Maintained top productivity score within Customer Support, resolving an average of 90 new tickets daily during peak season.
  • Created new and updated existing customer-facing help articles.
  • Coordinated with the Development Team on replicating and troubleshooting bug reports.

Customer Support Associate | LastPass (August 2013-April 2014)

  • Provided support for individual and enterprise customers via email and web conferencing.
  • Coordinated with the Development Team on replicating and troubleshooting bug reports.
  • Created new and updated existing customer-facing help articles.

Education and Training

Northern Virginia Community College (2019)
Technical Writing, Non-Degree
University of Central Florida (2010)
Psychology, B.S.

Clearance

Public Trust (2015-Current)

Skills

  • Style Guides:
    • AP
    • APA
    • GPO
    • Microsoft Manual of Style
  • Microsoft Office
  • Adobe Acrobat DC Pro
  • Google Docs
  • GitHub
  • CLI
  • HTML
  • CSS
  • Markdown
  • Python
  • MkDocs
  • Stoplight
  • Postman
  • Swagger
  • Techsmith Capture
  • Visual Studio Code